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The entire purpose of customer service is to help people. Good customer service is the ability to help anyone in any situation that pertains to the product or service being delivered. Great customer service involves taking a proactive approach to achieve extraordinary results in serving customers and maximizing employee efficiency. To achieve great customer service requires that organizations provide front-line employees with the best tools and training available to do the best job possible. When faced with communication issues, Interpretype is the best tool to enable your front line staff to work expeditiously while leaving a positive impression on your customers.

Contact us to provide your staff with Interpretype FREE for 30 days!

Interpretype is a tool designed for use by front line employees dealing in face-to face situations. Providing Interpretype to the front line staff gives them the ability to provide extraordinary customer service to Deaf, Hard-of-Hearing or Speech Disabled individuals. It can also be used to solve Spanish/English language barriers. To reverse the scenario, Interpretype can be provided to those employees that are Deaf, Hard-of-Hearing or Speech Disabled to handle hearing customers as well.

Since the first successful implementation at an auto repair shop in Rochester, New York, many organizations have provided their front line employees with Interpretype to improve customer service. Interpretype can now be found across the country in banks, grocery stores, restaurants, pharmacies, libraries, hospitals, government agencies and colleges and universities. Anywhere instant face-to face communication needs to take place, Interpretype can help.

By providing your staff with the means to communicate effectively, it is a win-win-win situation.

The customer enjoys the interaction and feels that the organization cares for them and wants their business.
Employees can handle Deaf or hard-of-hearing customers almost as quickly as hearing customers.
Deaf employees can handle hearing customers more effectively.
The organization sees a dramatic increase in employee efficiency, customer satisfaction and increased profit as a result.

Customer service testimonials:

M&T Bank in Rochester, NY purchased one pair of Interpretype devices for a test implementation at its branch at Marketplace Mall. They split a pair and installed both units directly to the two computers at the customer service desk. The results are impressive. According to branch manager Kevin Foy, they found that opening a new checking account with a hearing individual took an average of 10 minutes. To open an account with a Deaf individual, even if they brought a hearing family member, took about 40 minutes. By using Interpretype, they are now spending an average of only 15 minutes with Deaf individuals!

Since this branch is closest to NTID at Rochester Institute of Technology, they service many Deaf students. They regularly go to freshman orientation at NTID and set up a table along with other vendors to open new accounts. Last year the manager of the branch, Kevin Foy, called us to loan him a pair of Interpretypes for Saturday orientation at the school. We told him to take his pair of units from his counter along with the cable he already has. His response was that Jane, the customer service representative, relies so heavily on her devices, she would not let Interpretype out of the bank for even half of a day. We agreed to loan him a pair. At that orientation they signed up 20 new accounts, a record for M&T bank. Kevin told us that the other vendors couldn't understand why there was a line of students at the M&T table waiting to do business with them.

I am writing from Wallace Library at RIT to tell you what a wonderful addition Interpretype has been to our operation. We have several hundred students in the Library everyday from RIT and NTID and Interpretype has been a wonderful aid in communicating with our deaf and hard-of-hearing patrons. It was disheartening in past years to ask our patrons to write everything down for us so that we could communicate. Now the students walk in and see that we have Interpretype and most of them know just what to do. That tells me that this device is catching on around campus and that the students and staff appreciate it. Thank you for aiding us in better serving and communicating with our patrons.

Laura DiPonzio Heise
Coordinator of Student Employees

A New Baby:
In February 2003, a Deaf husband and his ready to deliver Deaf wife arrived at the hospital at 3:00 AM. The Obstetrician met them there and requested a staff interpreter. Although the hospital is known to provide excellent interpreting, there were no interpreters available at that hour of the morning. Realizing the dilemma of not being able to communicate with the mother or father, the doctor remembered that there was an Interpretype at the main desk of the hospital and had seen it used. He immediately ran down to the main desk and took the Interpretype back to the delivery room. Communication channels were now open and the delivery went perfectly. The Deaf couple sent an email to the Interpretype office thanking us for providing such a product.

Interpretype helped what could have been terrible situation and made it into a wonderful experience. Both the patients and the doctor prefer to remain anonymous.